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The future of cloud computing in improving employee productivity among Small and Medium-sized Enterprises (SMEs) in Johor
Corresponding Author(s) : Shazaitul Rodzalan
Proceedings Universitas Muhammadiyah Yogyakarta Undergraduate Conference,
Vol. 2 No. 1 (2022): Strengthening Youth Potentials for Sustainable Innovation
Abstract
Cloud computing has been recognized as one of the digital transformations that play a vital role in the twenty-first century. With various benefits of the implementation in organizations, cloud computing has become a trend for international organizations. In recent years, the interest in migrating to cloud computing has been more emphasized due to the benefits and opportunities it offers in improving and enhancing the quality and productivity of an organization. Unfortunately, cloud computing is still new in Malaysia. There is lacking of previous studies mainly in the context of cloud computing in Malaysia. Thus, the main focus of this study is to identify the issues and drivers of cloud computing and to study the future trend of cloud computing in improving employee productivity among SMEs in Johor. This study was mixed-method research that used both qualitative and quantitative methods. For the qualitative method, STEEPV analysis was used to identify the drivers of cloud computing. A total of 147 drivers were found after STEEPV analysis, and 10 of the merged drivers found incorporated into the survey questionnaire. This study achieved the research objectives which are to identify the key drivers and to study the future trend of cloud computing in improving employee productivity among SMEs in Johor. The top two drivers were increase market and customer segmentation and flexible payment. Finally, this research gives significant benefits to future researchers and those organizations that implement cloud computing in business as this study provides evidence of the most influential drivers of cloud computing in improving employee productivity.
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- Abdollahzadegan, A., Hussin, A., Gohary, M.M., & Amini, M. (2013). The Organizational Critical Success Factors for Adopting Cloud Computing in SMEs. Journal of information systems research and innovation (JISRI), 4(1), 67-74 Retrieved from http://seminar.utmspace.edu.my/jisri/
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- Alkhalil, A., Sahandi, R. and John, D. (2017). A decision process model to support migration to cloud computing. Int. J. Business Information Systems, 24(1), 102-126. Retrieved from DOI:10.1504/IJBIS.2017.080948
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- Amanatidou, E. (2017). Foresight process impacts: Beyond any official targets, foresight is bound to serve democracy. Futures, 85, 1-13. Retrieved from DOI:10.1016/J.FUTURES.2016.11.003
- Ammurathavalli, V. and Ramesh, V. (2014). Factors Influencing the Adoption of Cloud Computing by Small and Medium-Sized Enterprises (SMEs). International Journal of Engineering, 6, 119-125.
- Armbrust, M., Fox, A., Griffith, R., Joseph, A., Katz, R., Konwinski, A., Lee, G., Patterson, D., Rabkin, A., Stoica, I., & Zaharia, M. (2009). Above the Clouds: A Berkeley View of Cloud Computing. Science, 53, 07-013.
- Arpaci, I. (2017). Antecedents and consequences of cloud computing adoption in education to achieve knowledge management. Computers in Human Behavior, 70, 382-390. Retrieved from DOI:10.1016/j.chb.2017.01.024
- Asiamah, N., Mensah, H.K., & Oteng-Abayie, E.F. (2017). General, Target, and Accessible Population: Demystifying the Concepts for Effective Sampling. The Qualitative Report, 22, 1607-1621
- Assante, D., Castro, M., Hamburg, I., & Martín, S. (2016). The Use of Cloud Computing in SMEs. ANT/SEIT. Retrieved from DOI:10.1016/j.procs.2016.04.250
- Attaran, M. (2007). Collaborative computing: a new management strategy for increasing productivity and building a better business. Business Strategy Series, 8, 387-393. Retrieved from DOI:10.1108/17515630710684592
- Attaran, M. (2017). Cloud Computing Technology: Leveraging the Power of the Internet to Improve Business Performance. Journal of International Technology and Information Management, 26, 112-137.
- Attaran, M., & Woods, J. (2018). Cloud Computing Technology: A viable Option for Small and Medium-Sized Businesses. Journal of Strategic Innovation and Sustainability, 13(2). Retrieved from DOI:10.33423/JSIS.V13I2.609
- Attaran, M., & Woods, J. (2019). Cloud computing technology: improving small business performance using the Internet. Journal of Small Business & Entrepreneurship, 31, 495 - 519. Retrieved from DOI: 10.1080/08276331.2018.1466850
- Babu, L.D., Gunasekaran, A., & Krishna, P.V. (2014). A decision-based pre-emptive fair scheduling strategy to process cloud computing work-flows for sustainable enterprise management. Int. J. Bus. Inf. Syst., 16, 409-430. Retrieved from DOI:10.1504/IJBIS.2014.063929
- Cividino, S., Egidi, G., Zambon, I., & Colantoni, A. (2019). Evaluating the Degree of Uncertainty of Research Activities in Industry 4.0. Future Internet, 11, 196. Retrieved from DOI:10.3390/fi11090196
- Cook, Alan Wayne. Northcentral University, ProQuest Dissertations Publishing, 2017. 10615774
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- Hasan, L., Zgair, L.A., Ngotoye, A.A., Hussain, H.N., & Najmuldeen, C. (2015). A Review of the Factors that Influence the Adoption of Cloud Computing by Small and Medium Enterprises. Retrieved from http://saspjournals.com/sjebm
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- Kiryakova, G., Angelova, N., & Yordanova, L. (2015). Application of cloud computing services in business. The Journal of Supercomputing, 13, 392-396. Retrieved from DOI:10.15547/TJS.2015.S.01.067
- Mahesh, S., Landry, B.J., Sridhar, T., & Walsh, K. (2011). A Decision Table for the Cloud Computing Decision in Small Business. Inf. Resour. Manag. J., 24, 9-25. Retrieved from DOI:10.4018/irmj.2011070102
- Miller T., & Wongsaroj S. (2017). The Domino Effect: the impact of late payments. Plum: Sage. London, United Kingdom.
- Minifie, J. (2014). The silver lining: cloud computing and small and medium enterprises A Grattan paper.
- Motahari-Nezhad, H., Stephenson, B., & Singhal, S. (2009). Outsourcing Business to Cloud Computing Services: Opportunities and Challenges.
- Niebel, T., 2018. ICT and economic growth – comparing developing, emerging and developed countries. World Dev. 104, 197–211. https://doi.org/10.1016/j. worlddev.2017.11.024.
- Norazlina, A.A., Izaidin, A.M., Hasfarizal, K.M., Shahrina, M.N., Lai, F., & Iskandar, B. (2013). Analyzing Market Exploitation and Market Exploration Dyad for Marketing Strategy Implementation Effectiveness in Malaysian Fertilizer Industry: A Conceptual Paper. American Journal of Economics, 3, 119-124. Retrieved from DOI:10.5923/J.ECONOMICS.20130302.10
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- Prasad, A., Green, P.F., Heales, J., & Finau, G. (2014). On Cloud Computing Service Considerations for the Small and Medium Enterprises. AMCIS.
- Raut, R., Gardas, B.B., Narkhede, B., & Narwane, V. (2019). To investigate the determinants of cloud computing adoption in the manufacturing micro, small and medium enterprises. Benchmarking: An International Journal, 26, 990-1019. Retrieved from DOI:10.1108/BIJ-03-2018-0060
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References
Abdollahzadegan, A., Hussin, A., Gohary, M.M., & Amini, M. (2013). The Organizational Critical Success Factors for Adopting Cloud Computing in SMEs. Journal of information systems research and innovation (JISRI), 4(1), 67-74 Retrieved from http://seminar.utmspace.edu.my/jisri/
Ali, O., Soar, J., & Shrestha, A. (2018). Perceived potential for value creation from cloud computing: a study of the Australian regional government sector. Behaviour & Information Technology, 37, 1157-1176. Retrieved from doi:10.1080/0144929X.2018.1488991
Alkhalil, A., Sahandi, R. and John, D. (2017). A decision process model to support migration to cloud computing. Int. J. Business Information Systems, 24(1), 102-126. Retrieved from DOI:10.1504/IJBIS.2017.080948
Almajalid, R. (2017). A Survey on the Adoption of Cloud Computing in Education Sector. ArXiv, abs/1706.01136.
Amanatidou, E. (2017). Foresight process impacts: Beyond any official targets, foresight is bound to serve democracy. Futures, 85, 1-13. Retrieved from DOI:10.1016/J.FUTURES.2016.11.003
Ammurathavalli, V. and Ramesh, V. (2014). Factors Influencing the Adoption of Cloud Computing by Small and Medium-Sized Enterprises (SMEs). International Journal of Engineering, 6, 119-125.
Armbrust, M., Fox, A., Griffith, R., Joseph, A., Katz, R., Konwinski, A., Lee, G., Patterson, D., Rabkin, A., Stoica, I., & Zaharia, M. (2009). Above the Clouds: A Berkeley View of Cloud Computing. Science, 53, 07-013.
Arpaci, I. (2017). Antecedents and consequences of cloud computing adoption in education to achieve knowledge management. Computers in Human Behavior, 70, 382-390. Retrieved from DOI:10.1016/j.chb.2017.01.024
Asiamah, N., Mensah, H.K., & Oteng-Abayie, E.F. (2017). General, Target, and Accessible Population: Demystifying the Concepts for Effective Sampling. The Qualitative Report, 22, 1607-1621
Assante, D., Castro, M., Hamburg, I., & Martín, S. (2016). The Use of Cloud Computing in SMEs. ANT/SEIT. Retrieved from DOI:10.1016/j.procs.2016.04.250
Attaran, M. (2007). Collaborative computing: a new management strategy for increasing productivity and building a better business. Business Strategy Series, 8, 387-393. Retrieved from DOI:10.1108/17515630710684592
Attaran, M. (2017). Cloud Computing Technology: Leveraging the Power of the Internet to Improve Business Performance. Journal of International Technology and Information Management, 26, 112-137.
Attaran, M., & Woods, J. (2018). Cloud Computing Technology: A viable Option for Small and Medium-Sized Businesses. Journal of Strategic Innovation and Sustainability, 13(2). Retrieved from DOI:10.33423/JSIS.V13I2.609
Attaran, M., & Woods, J. (2019). Cloud computing technology: improving small business performance using the Internet. Journal of Small Business & Entrepreneurship, 31, 495 - 519. Retrieved from DOI: 10.1080/08276331.2018.1466850
Babu, L.D., Gunasekaran, A., & Krishna, P.V. (2014). A decision-based pre-emptive fair scheduling strategy to process cloud computing work-flows for sustainable enterprise management. Int. J. Bus. Inf. Syst., 16, 409-430. Retrieved from DOI:10.1504/IJBIS.2014.063929
Cividino, S., Egidi, G., Zambon, I., & Colantoni, A. (2019). Evaluating the Degree of Uncertainty of Research Activities in Industry 4.0. Future Internet, 11, 196. Retrieved from DOI:10.3390/fi11090196
Cook, Alan Wayne. Northcentral University, ProQuest Dissertations Publishing, 2017. 10615774
Department of Statistics Malaysia. (2020). Laporan Sosioekonomi Negeri Johor 2019. Putrajaya, Malaysia: Department of Statistics Malaysia.
Eldridge, S., Lancaster, G., Campbell, M., Thabane, L., Hopewell, S., Coleman, C.L., & Bond, C. (2016). Defining Feasibility and Pilot Studies in Preparation for Randomised Controlled Trials: Development of a Conceptual Framework. PLoS ONE, 11(3). Retrieved from DOI:10.1371/journal.pone.0150205
Evangelista, R., Guerrieri, P., Meliciani, V., 2014. The economic impact of digital technologies in Europe. Econ. Innovat. N. Technol. 23 (8), 802–824. https://doi.org/ 10.1080/10438599.2014.918438.
Gangwar, H. (2017). Cloud computing usage and its effect on organizational performance. Human systems management, 36, 13-26. Retrieved from DOI:10.3233/HSM-171625
Garg, S., Versteeg, S., & Buyya, R. (2013). A framework for ranking of cloud computing services. Future Gener. Comput. Syst., 29, 1012-1023. Retrieved from DOI:10.1016/j.future.2012.06.006
Gustafsson, B., & Orrgren, A. (2012). Cloud Computing : The Adoption of Cloud Computing for Small and Medium Enterprises.
Hackett, S. 2016. “The Transformative Impact of the Cloud.” 451 Research. https://cdn.govexec.com/media/451_report.pdf
Hair, J. F. Jr., Babin, B., Money, A. H., & Samouel, P. (2003). Essential of business research methods. John Wiley & Sons: United States of America.
Hasan, L., Zgair, L.A., Ngotoye, A.A., Hussain, H.N., & Najmuldeen, C. (2015). A Review of the Factors that Influence the Adoption of Cloud Computing by Small and Medium Enterprises. Retrieved from http://saspjournals.com/sjebm
Haseeb, M., Hussain, H.I., Slusarczyk, B., & Jermsittiparsert, K. (2019). Industry 4.0: A Solution towards Technology Challenges of Sustainable Business Performance. The Social Sciences, 8, 154. DOI:10.3390/SOCSCI8050154
Imhanwa, S., Greenhill, A., & Owrak, A. (2015). Relevance of Cloud Computing: A Case for UK Small and Medium Sized Tourism Firms. GSTF Journal on Computing (JoC), 4, 1-6. Retrieved from DOI:10.7603/S40601-014-0013-9
Imran, M., Hameed, W., & Haque, A.U. (2018). Influence of Industry 4.0 on the Production and Service Sectors in Pakistan: Evidence from Textile and Logistics Industries. The Social Sciences, 7, 246. Retrieved from DOI:10.3390/SOCSCI7120246
Jones, D.C., & Kato, T. (2003). The Effects of Employee Involvement on Firm Performance: Evidence from an Econometric Case Study. Labor: Personnel Economics. Retrieved from DOI:10.2139/ssrn.445440
Jorgenson, D.W., Vu, K.M., 2016. The ICT revolution, world economic growth, and policy issues. Telecommun. Pol. 40 (5), 383–397. https://doi.org/10.1016/j. telpol.2016.01.002.
Kemp, S., Hollowood, T. & Hort, J. (2018) Descriptive Analysis in Sensory Evaluation. UK: John Wiley & Sons Ltd
Khalid, A. (2010). Cloud Computing: Applying Issues in Small Business. 2010 International Conference on Signal Acquisition and Processing, 278-281. Retrieved from DOI:10.1109/ICSAP.2010.78
Khan, F., Zhang, B., Khan, S., & Chen, S. (2011). Technological leap frogging e-government through cloud computing. 2011 4th IEEE International Conference on Broadband Network and Multimedia Technology, 201-206. Retrieved from DOI:10.1109/ICBNMT.2011.6155925
Khanghahi, N., & Ravanmehr, R. (2013). Cloud computing performance evaluation: issues and challenges. CloudCom 2013. Retrieved from DOI:10.5121/IJCCSA.2013.3503
Kim, B., Kim, S.(., & Heo, C.Y. (2019). Consequences of Customer Dissatisfaction in Upscale and Budget Hotels: Focusing on Dissatisfied Customers’ Attitude Toward a Hotel. International Journal of Hospitality & Tourism Administration, 20, 15 - 46. Retrieved from DOI:10.1080/15256480.2017.1359728
King, S., T. Hicks, and J. Reeves. 2014. Small Business Success in the Cloud, Intuit. August 7. Retrieved from https://www.slideshare.net/IntuitInc/future-of-smb-for-slide-sharev2/1
Kiryakova, G., Angelova, N., & Yordanova, L. (2015). Application of cloud computing services in business. The Journal of Supercomputing, 13, 392-396. Retrieved from DOI:10.15547/TJS.2015.S.01.067
Mahesh, S., Landry, B.J., Sridhar, T., & Walsh, K. (2011). A Decision Table for the Cloud Computing Decision in Small Business. Inf. Resour. Manag. J., 24, 9-25. Retrieved from DOI:10.4018/irmj.2011070102
Miller T., & Wongsaroj S. (2017). The Domino Effect: the impact of late payments. Plum: Sage. London, United Kingdom.
Minifie, J. (2014). The silver lining: cloud computing and small and medium enterprises A Grattan paper.
Motahari-Nezhad, H., Stephenson, B., & Singhal, S. (2009). Outsourcing Business to Cloud Computing Services: Opportunities and Challenges.
Niebel, T., 2018. ICT and economic growth – comparing developing, emerging and developed countries. World Dev. 104, 197–211. https://doi.org/10.1016/j. worlddev.2017.11.024.
Norazlina, A.A., Izaidin, A.M., Hasfarizal, K.M., Shahrina, M.N., Lai, F., & Iskandar, B. (2013). Analyzing Market Exploitation and Market Exploration Dyad for Marketing Strategy Implementation Effectiveness in Malaysian Fertilizer Industry: A Conceptual Paper. American Journal of Economics, 3, 119-124. Retrieved from DOI:10.5923/J.ECONOMICS.20130302.10
Obeng, A.Y., & Boachie, E. (2018). The impact of IT-technological innovation on the productivity of a bank’s employee. Cogent Business & Management, 5. Retrieved from DOI:10.1080/23311975.2018.1470449
Ongori, H., Migiro, S.O., 2010. Information and communication technologies adoption in SMEs: literature review. Journal of Chinese Entrepreneurship. https://doi.org/ 10.1108/17561391011019041
Prasad, A., Green, P.F., Heales, J., & Finau, G. (2014). On Cloud Computing Service Considerations for the Small and Medium Enterprises. AMCIS.
Raut, R., Gardas, B.B., Narkhede, B., & Narwane, V. (2019). To investigate the determinants of cloud computing adoption in the manufacturing micro, small and medium enterprises. Benchmarking: An International Journal, 26, 990-1019. Retrieved from DOI:10.1108/BIJ-03-2018-0060
RightScale. 2017. State of the Cloud Report (2017). Retrieved from https://www.rightscale.com/blog/cloud-industry-insights/cloud-computing-trends-2017-state-cloud-survey#cloud-workloads
Saedi, A., & Iahad, N.A. (2013). Developing an instrument for Cloud Computing adoption by Small and Medium-sized Enterprises. 2013 International Conference on Research and Innovation in Information Systems (ICRIIS), 481-486. Retrieved from DOI:10.1109/ICRIIS.2013.6716757
Singh, A., Verma, J., & Verma, R. (2020). Understanding Role of Market-orientated IT Competence and Knowledge Sharing Mechanism in Gaining Competitive Advantage. Global Business Review, 21, 418 - 435. Retrieved from DOI:10.1177/0972150918824949
Senyo, P.K., Effah, J., & Addae, E. (2016). Preliminary insight into cloud computing adoption in a developing country. J. Enterp. Inf. Manag., 29, 505-524. Retrieved from DOI:10.1108/JEIM-09-2014-0094
Shachaf, P. (2008). Cultural diversity and information and communication technology impacts on global virtual teams: An exploratory study. Inf. Manag., 45, 131-142. Retrieved from DOI:10.1016/j.im.2007.12.003
Sutherland, W., Fleishman, E., Clout, M., Gibbons, D., Lickorish, F., Peck, L., Pretty, J., Spalding, M., & Ockendon, N. (2019). Ten Years On: A Review of the First Global Conservation Horizon Scan. Trends in ecology & evolution, 34 2, 139-153 .Retrieved from DOI:10.1016/j.tree.2018.12.003
Tarhini, A., Masa'deh, R., Al-Badi, A., Almajali, M., & Alrabayaah, S.H. (2017). Factors Influencing Employees’ Intention to Use Cloud Computing. The Journal of Men's Studies, 8, 47-62. Retrieved from DOI:10.5430/JMS.V8N2P47
Tavakol, M., & Dennick, R. (2011). Making sense of Cronbach's alpha. International Journal of Medical Education, 2, 53 - 55. Retrieved from DOI:10.5116/ijme.4dfb.8dfd
Tucker, R.B. (2002). Driving Growth Through Innovation : How Leading Firms Are Transforming Their Futures Ed. 2. Retrieved from DOI:10.1111/j.1744-6570.2009.01160_3.x
Walton, S., O’Kane, P., & Ruwhiu, D. (2019). Developing a theory of plausibility in scenario building: Designing plausible scenarios. Futures, 111, 42-56. Retrieved from DOI:10.1016/J.FUTURES.2019.03.002
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