Portrait of Public Services Innovation in Indonesia in 2018-2020
Corresponding Author(s) : Suranto Suranto
Prosiding International Conference on Sustainable Innovation (ICoSI),
Vol. 2 No. 1 (2022): Optimizing Global Benefit for Future Wellbeing
Abstract
This study aims to obtain a complete description of public service innovation practices in Indonesia that have been carried out and to analyze their trends using innovator indicators, types of innovation, innovation goals and achievements, policy sector and geographic aspects. This type of research is descriptive-explorative research, while the research method used is the archival research method that focuses on secondary data use, then the results are analyzed using NVIVO 12+ which is strengthened by interviews with related stakeholders. The results of the study shows that : (1) There is a decreasing trend of institutions' interest in participating in public service innovation competitions in Indonesia between 2018-2020, due to participant saturation. (2) The type of policy innovation that is oriented to the process aspect dominates the proposed proposal, due to the ease and implementation factor. (3) Most of the innovation outcomes are in the form of problem solving, which shows the orientation of the innovator to problem solving that is more practical and has a real impact. (4) The health sector is a sector that is getting more attention in policy innovation because of the trend of actual needs in the field which makes it the main sector. (5) Government agencies in Java still dominate as participants in the last 3 years showing the imbalance in the quality of human resources
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