Factors Inhibiting the Sikola Service System in the Teaching and Learning Process at Hasanuddin University
Corresponding Author(s) : Haerul Haerul
Prosiding International Conference on Sustainable Innovation (ICoSI),
Vol. 2 No. 1 (2022): Optimizing Global Benefit for Future Wellbeing
Abstract
The Learning Management System (SIKOLA) of Hasanuddin University (Unhas) is prepared to support and expedite the learning process. The SIKOLA usage guide can be watched via the video available on the homepage menu (accessible both before and after logging in). SIKOLA features are not affordable and user friendly. SIKOLA is the development of the previous Unhas Learning Management System (LMS). However, since the end of 2019, the Media Center, Learning Resources and E-Learning Unhas no longer provide support and improvements to the LMS https://lms.unhas.ac.id. So, it is highly expected that the Unhas academic community will move from LMS to SIKOLA. This research is to know and analyze the factors that hinder the school service system in the teaching and learning process at Hasanuddin University This research was carried out at Hasanuddin University, namely qualitative research which is basically a scientific way to obtain data with certain goals and uses. To achieve these goals, a method that is relevant to the objectives to be achieved is needed. Qualitative research is research based on the philosophy of postpositivism, used to examine the condition of natural objects, where the researcher is the key instrument. The quality of service in the SIKOLA Unhas application has not been able to increase empathy for service providers, especially in academic governance but can increase reliability, portability, maintenance of information data, economy and certainty of service even remotely
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