Student’s Perceptions of the Role of Politeness in Online Communication
Prosiding International Conference on Sustainable Innovation (ICoSI),
Vol. 2 No. 2 (2022): Optimizing Global Benefit for Future Wellbeing
Abstract
English has the primary role as a communication
tool in industrial revolution 4.0 because it was an
international language. In this era, the developments of
technologies facilitated people around the world to
communicate through social media, email, website, and
others. Through those communications, they can enhance
their business, developing their studies, or expanding their
relations. However, every country has its norms in
conversation, so that politeness strategies are the core
component in achieving the successfulness of
communications. This study was one of qualitative research
which primarily focuses on exploring the student's
perceptions on the role of politeness strategies in using
English in online communication. The data was collected by
delivering the questionnaire to the 40 students in SMA
Negeri 1 Kretek Bantul, Yogyakarta, Indonesia, and
interviews with some of them. The data of this study were
analyzed using a content analysis approach. The results
described that the students consider politeness strategies as
their policies during the communications. The implications
of this study were to help the teachers identify the student's
need in the development of politeness strategies and to
prevent miscommunication during the online
communication process
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